Chatstat – Desktop Sharing January 24, 2009
Posted by jeffking in Collaboration, IM & Chat, IP Telephony, Live Interaction.add a comment
Remote desktop sharing and control are critical features for effective technical support teams. Along with web analytics and ‘click-to-call’ options you can cover all of the bases. (see Salesforce integration below)
All of the features provided by Chatstat can be used on a trial basis for 30 days free.
Download the newest release here:
GlobalOps – SaaS, Operators inclusive. January 24, 2009
Posted by jeffking in Collaboration, Disaster Recovery, Enterprise CRM, IP Telephony, Live Interaction, Multi-Lingual, Operators, Virtual Agents.add a comment
Let’s say you want an answering service that does the following:
- collects prospect information
- provides your marketing collateral
- resolves service tickets
- covers on-demand during high-call volume
- proactively engages website browsers
- schedules presentations
- closes and collects on-line sales
- translates and handles multi-lingual requests
You’re right, that’s way more than an answering service. It’s the ideal though, isn’t it? The new virtual call center model is something that you can dial up or down as you need.
Agents on-demand becomes the ultimate SaaS (software-as-a-service) hybrid business resource at your disposal for a fraction of the cost of typical out-sourcing or co-sourcing. We could call it soft-sourcing, because it softens the one-two punch of the hardest cost items in your annual budget – IT and HR (not to mention the associated space requirements).
Now you can find:
- prequalified technical resources
- an economy-of-scale to control costs
- the ultimate disaster plan alternative
- thousands, maybe 10’s of thousands, in lost dollars and hours
Take a look at a few available services:
http:// www.globalopslive.com
http://www.workingsol.com
http://www.liveadmins.com
When you do your own client fulfillment anaysis with them you won’t believe the difference in the line item comparisons.
Chatstat – Salesforce Integration! January 24, 2009
Posted by jeffking in Collaboration, IM & Chat, IP Telephony, Multi-Lingual.add a comment
I spoke with the CEO and Founder of ChatStat again recently. Great new features on the horizon according to Nick Matina. The most recent development is Salesforce integration. Not only do we find the smallest footprint for a 360° , cross-platform IM client (SKYPE included!) …but it’s an Enterprise class, feature rich, customer interaction solution.
Matina’s development group introduces something completely revolutionary for this type of application with it’s statistical moving graph capabilities. It’s extensible architecture provides on-demand translation, statisitics, crm, call center, and VOIP (imagine the money you’ll save)….so many great features we’ll have to break this commentary up into some edible bites to digest it all.
ChatStat has no qualms about proving itself with an indefinite agent program for 2 client operators FREE….also perfect for Hosting Provider packages and Call Center training and orientation with the a la carte options. You really need to try this now. Check it out for yourself at www.chatstat.com then share your own review.
ZaZa Chat – Web Interface January 23, 2009
Posted by jeffking in IM & Chat, Live Interaction.add a comment
A few years ago there was a pretty slick web-based interaction application called SirLook. They’re still operating a forum. I’m supposing it’s another innovative Chinese company that sold it’s script to another enamored US company. Whatever the case, another app reappeared with many of the same features and an improved user interface.
Don’t let the name Zaza throw you off. There is real pizazz here. It has some great features not the least of which is the web-interface- so just add your browser. No downloads just setup an account, paste your generated site or email code and you’re off.
There are two separate consoles to work with; one for the administrator/monitor and another for the operator. This is perfect for a virtual environment where your operators in are in multiple national or global locations. Along with internal messaging, the collective knowlegebase is easy to build and access.
So if you want to provide support from the airport or on vacation and all you have is a Window’s Mobile pda-you’re still in business.
We want to know what you think too. Give it a shot here:
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Contact Us:
866-567-ZAZA(9292)
603 County Line Road Huntingdon Valley, PA 19006
(Drop by and chat with David)
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Let’s talk! November 24, 2006
Posted by jeffking in Blogroll, Collaboration, Enterprise CRM, IM & Chat, IP Telephony, Live Interaction, Mobile Telephony, Multi-Lingual, Uncategorized.add a comment
Welcome to the Omnisyn International forum.
Omnisyn is dedicated to collecting the best software technologies in the field of IP communications. We’re particularly interested in providing insight , integration and implementation of these resources for the benefit of everyone.
We’ll start this forum by evaluating different types of global online communication applications as they arrive on the market. Some of the catagories are voice, chat, email, statistics and real-time collaboration.
Your feedback makes a difference too. You can start sharing by choosing the appropriate catagory and posting as you like. Tell us about your particular environment, what application you’ve used, how it worked, what you thought was ‘cool’, what you’d like to see improved ….you get the picture. We just want to get it too.
It’s open forum folks!
